FREQUENTLY ASKED QUESTIONS

 

HOW DO I PLACE MY ORDER?

ORDERING FROM A FLORAL DESGNS IS EASY! WHEN VIEWING AN ITEM, SELECT THE SIZE, COLOR AND QUANTITY AND ANY ADDIONAL OPTIONS. THEN CLICK ‘ADD TO CART’. ONCE YOU HAVE YOUR DESIRED ITEMS IN YOUR BAG, SIMPLY CLICK THE ‘PROCEED TO CHECKOUT’ BUTTON.. YOU WILL THEN BE PROMPTED TO ENTER ANY DISCOUNT COUPON CODES THAT YOU MAY WANT TO USE. FINALLY, YOU WILL BE DIRECTED TO COMPLETE THE SHIPPING ADDRESS, SHIPPING METHOD, AND PAYMENT METHOD.A CONFIRMATION EMAIL WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS CONTAINING THE CONTENTS OF YOUR ORDER!

CAN I ORDER BY PHONE?

YES, YOU CAN VISIT OUR MOBILE WEBSITE ON YOUR SMARTPHONE BY SIMPLY ENTERING DOSEOFROSES.COM ON THE SEARCH BAR OF YOUR BROWSER.

HOW LONG CAN ITEMS BE STORED FOR IN MY SHOPPING BAG?

THE SHOPPING BAG YOUR ACCOUNT IS LINKED TO WILL RETAIN ITS CONTENTS UP TO 30 DAYS. THIS APPLIES TO ALL CUSTOMERS.

WHAT HAPPENS WHEN AN ITEM IN MY CART SELLS OUT?

IF AN ITEM IS EXTREMELY POPULAR WITH LIMITED STOCK, IT MAY BE SOLD OUT ONCE YOU REACH CHECKOUT.

AN ITEM ADDED TO YOUR SHOPPING BAG IS SAVED FOR A TOTAL OF 30 DAYS, HOWEVER, STOCK AVAILABILITY IS NOT ALWAYS GUARANTEED. TO SECURE YOUR ODER MAKE A PURCHASE AS SOON AS POSSIBLE.!

CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?

CANCELLATIONS CANNOT BE MADE ONCE THE ORDER IS PLACED.

WHERE DOES MY ORDER SHIP FROM?

ALL ORDERS PHILADELPHIA, PENNSYLVANIA, USA.  ALL GALAXY ROSES, ENCHANTED ROSES, AND 24K GOLD ROSES SHIP FROM ASIA, AND ALL ROSE BEARS, BUNNIES, AND PRESERVED ROSES SHIP FROM THE USA.

ORDERS CAN TAKE UP TO 1-3 BUSINESS DAYS TO PROCESS + TRANSIT TIME (TYPICALLY BETWEEN 5-10 BUSINESS DAYS UNTIL DELIVERED)

HOW CAN I TRACK MY ORDER?

AS SOON AS WE ARE READY TO SHIP YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH THE CORRESPONDING DELIVERY INFORMATION. AFTER THAT, YOU WILL BE ABLE TO TRACK YOUR ORDER IN “TRACK MY ORDER PAGE” BY CLICKING THE TRACKING LINK IN YOUR SHIPPING CONFIRMATION EMAIL. PLEASE ALLOW UP TO 24 HOURS FOR YOUR TRACKING HISTORY AND ESTIMATED DELIVERY DATE TO ACTIVATE. 

DO YOU OFFER EXCHANGES AND RETURNS?

STARTING JUNE 1, 2022 ALL ORDERS THAT REQUIRE A RETURN FOR YOUR ORDER WILL RECEIVE STORE CREDIT. IN THE FORM OF A GIFT CARD (STORE CREDIT)! PLEASE EMAIL AFLORALDESIGNSCS@GMAIL.COM WITH YOUR ORDER # TO RECEIVE A PREPAID RETURN SHIPPING LABEL FOR YOUR ORDER. ONCE YOUR ORDER IS RETURNED YOU WILL RECEIVE YOUR GIFT CARD (STORE CREDIT) WHICH WILL COVER TOTAL SPENT ON ORDER. PLEASE NOTE THAT THE ORIGINAL SHIPPING COSTS PAID FOR YOUR ORDER CANNOT BE REFUNDED.